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New Releases
The Best Practice: How the New Quality Movement is Transforming Medicine
VMware ESX Essentials in the Virtual Data Center
Design for Six Sigma
Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods
A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement
Living on the Edge of Chaos: Leading Schools into the Global Age, Second Edition
Enterprise Systems Backup and Recovery: A Corporate Insurance Policy
Accelerated Project Management: How to Be First to Market
Management Quality and Competitiveness: Lessons from the Industrial Excellence Award
Value Methodology: A Pocket Guide to Reduce Cost and Improve Value Through Function Analysis

Bestsellers
Raving Fans: A Revolutionary Approach To Customer Service
The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed
Eat That Frog!: 21 Great Ways to Stop Procrastinating and Get More Done in Less Time
What is Lean Six Sigma
Six Sigma for Dummies
Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
The Memory Jogger II: A Pocket Guide of Tools for Continuous Improvement and Effective Planning
The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (Jossey-Bass Business and Management Series)
The New Lean Pocket Guide XL
What Is Six Sigma?

 Total Quality Management

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 Raving Fans: A Revolutionary Approach To Customer Service 
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Raving Fans: A Revolutionary Approach To Customer Service

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Avg. Customer Rating: 4.0 out of 5 stars(based on 122 reviews)
Sales Rank: 300
Category: Book
ASIN: 0688123163
Publication Date: May 19, 1993
Release Date: May 19, 1993
Availability: Usually ships in 1-2 business days
 The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed 
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The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed

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Avg. Customer Rating: 4.5 out of 5 stars(based on 27 reviews)
Sales Rank: 1888
Category: Book
ASIN: 0071441190
Publication Date: August 1, 2004
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 Eat That Frog!: 21 Great Ways to Stop Procrastinating and Get More Done in Less Time 
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Eat That Frog!: 21 Great Ways to Stop Procrastinating and Get More Done in Less Time

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Avg. Customer Rating: 4.5 out of 5 stars(based on 109 reviews)
Sales Rank: 2860
Category: Book
ASIN: 1576754227
Publication Date: January 1, 2007
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 The Best Practice: How the New Quality Movement is Transforming Medicine 
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The Best Practice: How the New Quality Movement is Transforming Medicine

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Avg. Customer Rating: 4.5 out of 5 stars(based on 6 reviews)
Sales Rank: 16277
Category: Book
ASIN: 1586486195
Publication Date: July 21, 2008
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 What is Lean Six Sigma 
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What is Lean Six Sigma

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Avg. Customer Rating: 4.0 out of 5 stars(based on 20 reviews)
Sales Rank: 3764
Category: Book
ASIN: 007142668X
Publication Date: October 27, 2003
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 Six Sigma for Dummies 
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Six Sigma for Dummies

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Avg. Customer Rating: 4.0 out of 5 stars(based on 22 reviews)
Sales Rank: 4937
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ASIN: 0764567985
Publication Date: March 4, 2005
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 The Memory Jogger II: A Pocket Guide of Tools for Continuous Improvement and Effective Planning 
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The Memory Jogger II: A Pocket Guide of Tools for Continuous Improvement and Effective Planning

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Avg. Customer Rating: 5.0 out of 5 stars(based on 12 reviews)
Sales Rank: 6307
Category: Book
ASIN: 1879364441
Publication Date: January 15, 1994
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 The Handbook of Program Management 
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The Handbook of Program Management

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Avg. Customer Rating: 5.0 out of 5 stars(based on 6 reviews)
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ASIN: 0071494723
Publication Date: November 15, 2007
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 The Lean Manufacturing Pocket Handbook 
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The Lean Manufacturing Pocket Handbook

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Avg. Customer Rating: 4.0 out of 5 stars(based on 15 reviews)
Sales Rank: 18317
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ASIN: 0974722103
Publication Date: October 15, 2003
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 Managing for Quality and Performance Excellence (with CD-ROM) 
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Managing for Quality and Performance Excellence (with CD-ROM)

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Avg. Customer Rating: 5.0 out of 5 stars(based on 8 reviews)
Sales Rank: 161473
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ASIN: 0324382278
Publication Date: January 30, 2007
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